WorkCover Claims Mackay

Woman Surgeon — Surgical Care in North Mackay, QLD
At Central QLD Surgical Care, we have a great deal of experience taking care of patients in need of surgical treatment covered by WorkCover claims.

We have included some helpful information about such claims below.

It should comfort you to know that our team of caring professionals are here to help you with your medical needs throughout the process. We are ready to help co-ordinate healthcare services, working alongside specialists and general practitioners, to ensure that you receive the most appropriate medical attention in timely fashion.

WorkCover Claims at Central QLD Surgical Care

Your WorkCover claim and ongoing healthcare needs are well-catered for at Central QLD Surgical Care. Among our range of medical procedures, you can expect excellent care for:
  • Laparoscopic surgery
  • Endoscopy
  • General surgery
Please don’t hesitate to contact us today for any information you might need about both our services and your WorkCover claim.

You can receive medical care before your WorkCover claim is filed. You would be reimbursed once your claim is approved. And in the meantime, you can receive quality health care when you need it.

WorkCover For Your Information

If you’re injured at work, WorkCover is there to compensate you. You should waste no time starting your statutory WorkCover claim:

  1. Notify your employer of your injury without delay. You may be required to fill out an incident report.
  2. See a doctor to get a Workers’ Compensation Medical Certificate.
  3. Complete a WorkCover Application for Compensation form. Access it here.
  4. Give your employer a copy of the completed WorkCover Application form and your Workers’ Compensation Medical Certificate.
  5. Let WorkCover know if your condition changes.

Time limits apply, so you need to lodge your claim as soon as possible to avoid missing out on appropriate compensation.

It’s more important, however, to prioritise your medical treatment if your injuries are severe. The paperwork can wait.

If you need an ambulance, the costs incurred to take you to hospital will be covered by WorkCover.

Your employer is required by law to assist you in lodging your claim. That said, you’re not obligated. If you want to handle the claim yourself, you can lodge with WorkCover directly.

If your employer is self-insured, you can also lodge with the self-insurance team at your workplace. Usually, you would lodge with your employer but you can lodge directly with WorkCover online or by post.

You need all the details to lodge your claim—full information about the incident and the outcome, information about who was involved and any machinery involved, events leading up to the incident, and anything else relevant. The more information you provide, the easier it will be for your claim to move forward.

If for whatever reason, your employer doesn’t want you to make a claim for WorkCover, you should do so regardless. Every Queensland employee is entitled to cover under their employer’s insurance. It’s there to protect.

Seek legal advice to establish your rights if your employer is not helping you with your claim.
It’s a good plan to track both the details of your incident and any correspondence, for example:

  • A detailed report of the incident from your perspective.
  • Photographs and medical reports of your injuries.
  • Records of phone calls, messages and emails to and from your employer. You have no obligation to report your WorkCover claim through your employer. You can lodge it directly through WorkCover.

You are not obliged to use a doctor recommended by your employer. Of course, if your injuries are severe, immediate medical attention is the priority. But once your initial treatment is taken care of, you are free to seek treatment from your preferred doctor. Further into a claim, WorkCover or your employee’s insurer may ask you to go for an 'Independent Medical Examination' (IME).

  • Your employer cannot dictate a particular practitioner.
  • You are entitled to receive a second opinion.
  • It is your right to choose your doctor for treatment.

Your employer may ask you for consent to access your medical information from your doctor. You are not obligated to sign this. There are privacy laws in place to protect the information shared between you and your doctor.

How much you are paid while on WorkCover will depend on how much you’re able to work. On total incapacitation, you would be paid 85% of your Normal Weekly Earning (NWE) for the first 6 months that you are unable to work. After that, you would receive 65% of your NWE.

Your employer could have you working on alternative duties, which means you’d be paid 100% for the work you’re doing, plus an additional 85% of the difference between your former wage and the wage you’re on while you recover.